Testimonials

Testimonials Section

Jayne Arundell

Dear Terry

I had to drop you a line to say thank you to you and your staff for all the help you have given me. As a woman on my own I was very worried about buying and moving out to Spain , and most of my friends thought I was mad, but it was something I really wanted to do. Thankfully I found you on the internet and you made everything so easy for me. Your obvious experience, and that of your staff, gave me great confidence. Your kind manner made me feel cared for and protected but the most important thing for me was your patience with my endless questions.

Not once did you make me feel silly for asking although I am sure I must have asked some silly things that I really should have known. All the way through you or your staff ensured that I knew exactly what was happening, the lawyer and bank manager you introduced me to were wonderful and I have nothing but praise for all of you. After my experience with you, some of my friends are seriously thinking about following me. These are the same friends who spent a lot of time repeating the horror stories from the press about Spain to me in the past. But they are so impressed by the ease with which I bought my house with your help that they are filled with a new confidence as well. My cat and I are nicely settled now and I am starting Spanish lessons next week.

Thank you again for all you have done for me.

Yours sincerely Jayne Arundell

 

Jack and Margaret Entwhistle

Ey up Simon,

Just wanted to say thanks a lot for your help in finding our house. As soon as I spoke to you and heard that Yorkshire accent I knew we would be OK.

That Yvonne must have a bit of Yorkshire in her too because she told us that one of the houses we picked from the website wasn´t right for us but when we looked doubtful she took us to see it anyway. But she was right and it wasn´t what we wanted so after that we trusted her judgement and yours. You found us a cracker between you and we are very happy here. Now that we have settled in and talked to some other newcomers we realise what a good deal we got and just how much extra help you gave us compared to a lot of the other agents.Some of them are still trying to sort out their problems with electricity and whatnot while all we have to do is search for a good pint of bitter.

Cheers mate, if we find a good pint I´ll stand you a couple when we see you.

Jack and Margaret Entwhistle

 

Claire Matson and James Stephenson

To all at 1casa

To say thank you very much does not really express the gratitude we feel for your excellent service. From your reply within 20minutes of receiving my email, through you sending me a list of suitable properties, to appointments to view and subsequent purchase your service was second to none.

As busy professionals my husband and I don´t have a lot of spare time and desperately needed a holiday home to run away to. We emailed several agents but your service stood head and shoulders above the rest in speed and efficiency. We were delighted when you took over sorting out all the minor details and were more than happy to give the lawyer you recommended power of attorney to sort out the purchase and transfer of utilities. It meant that we could get back to work to pay for it all! We have managed one long weekend visit so far but knowing that everything has been arranged on direct debit and we have nothing to do but a bit of shopping made the holiday so much more restful. We are looking forward to many more relaxed weekends in the future. Thank you so much for all your help, I have already recommended your services to several of my colleagues and I wish you every success in the future, you deserve it.

Yours sincerely Claire Matson and James Stephenson

 

John & Sheila Morland

Dear Terry

Just had to write to tell you how happy we are with our darling cottage. We never thought we would end up with something so suitable. We hadn´t really made our minds up to come to Spain but found your website when we were just looking at foreign houses generally and thought that you might give us an idea of what Spain was about, what a blessing that we did. We wrote to you and you put us in touch with Yvonne and Susan. Susan booked a B&B for us and Yvonne met us at the airport and took us to see some houses. Just to see what we could get for our money – well that was the idea anyway.

When we saw this little cottage, nestled on the side of a mountain we just fell in love with it. The Spanish owners were such nice people giving us some of their homemade wine and as Yvonne translated, said that they thought we were the perfect people for their house. Fortunately my son was able to wire some extra money out to us and we put down our deposit.

Here we are less than two months later, completely moved in and we gave a little party for the old owners and the neighbours. We had hoped Yvonne would come to help us communicate but she had even more clients she was taking out.

Things went surprisingly well considering that we didn´t speak each other´s languages. Lots of smiling and miming and much drinking of wine and many toasts. We really feel part of the community and have booked to start Spanish lessons. Everyone has been so kind and we have been receiving the bags of fruit and vegetables that Yvonne warned about. I made a Victoria sponge and gave it to our neighbours, who bring us oranges on an almost daily basis, and you would think that I had given her 100 euros. That was thanks to Yvonne´s warning about never offering them money as they may be offended.

All your advice has been so useful and helped us to feel as though we have been here for years, just need to meet up with the other English that Susan introduced us to. We are booked to go on some of the excursions that she organises as well.

We are so happy that I don´t have the words to describe it and it is all thanks to you and your staff. Somehow, and I suspect that it is with a lot of hard work, experience and dedication, you made our move to Spain easier than when we moved house in England. Please pass on our grateful thanks to everyone at 1Casa.

Yours very gratefully

John & Sheila Morland

 

Steve and Barbara Sumner

"We had been looking for a property in Inland Andalucia for almost two years, 1 Casa was just one of potential agents with properties in the Alora area.

Although none of these turned out to be just what we were looking for, we were impressed with the general information Terry gave us, and the fact that there was no hard sell'. Terry then suggested that we look at another area slightly further inland, and arranged a viewing day for us. During the day, we found just the right house, 1Casa helped us negotiate a price reduction and we arranged to pay the holding deposit as soon as we got back to England . The service that we received from 1 Casa over the next few months, during the purchasing process was second to none. After a few hiccoughs with the Valuation by our Bank all problems were resloved by 1Casa and we became proud owners of the house in February.

However, as we still had a property in England to sell,we were not in a position to move to Spain straight away. The after sales service offered to us has been excellent, this really impressed us, as we did wonder if once the sale had gone through , that they would not be interested. This has definitely not been the case! 1Casa have helped arrange so many different things from finding a locksmith to help secure the property in our absence, organise building permits, moving furniture out and sorting , this did not cause even a ripple to 1Casa. When Telefonica installed a new line but forgot the telephone they lent us one until the original was received. Our experience of buying a property in Spain, was made much less daunting through the support we received, (and are still receiving) from 1Casa."

Steve and Barbara Sumner

 

Debbie & Tom Bachelor

Hi Yvonne

Well, we´re here and I´m not sure I actually believe it yet. What with one thing and another I never thought that we´d make it.

After the problem with our buyers in England , then the Spanish owners wanting to change the price, I thought we had lost our spanish dream for sure.

We still can´t quite believe that you got everyone and the two lawyers in the office together and told them off. Tom says he would never like to have you against him after your performance in the lawyer´s office. Obviously we didn´t understand a word of it and your quick translations to us didn´t quite seem to cover all the words that were being spoken, but we could tell by the tone and body language that things were getting a bit heated.

When the seller and his lawyer went outside to talk privately I was sure that we had gone too far and were going to lose the house but somehow you won through.

We think what you did was far more than we could have expected and if, like our friends out here, we had just been handed over to a lawyer and forgotten about we would not have our house today.

Say thanks to Terry for the introduction to HIFX they are an excellent money transfer company that he fixed us up with. We got a brilliant rate of exchange and what we saved with them paid for the satellite TV.

Bye for now

Debbie & Tom Bachelor

 

Brian and Chloe Bourton

Hello Terry and crew,

We wanted to let you know that we have had our first hot bath with the solar panel water that you sorted for us. Plenty of it and hot just like you promised. Also our back yard is full of building materials that cost a lot less than my mate paid thanks to your advice again.

The service that we had from 1Casa and all the staff there has been absolutely brilliant. A lot of our friends thought we were mad when we bought this house because there was only three rooms that were liveable and the other five needed so much work. Mind you I reckon we may have been in a bit of a mess if it hadn´t been for your help and advice.

You know a lot of the estate agents say we make your dream come true but from what people tell me all that means is they sell you a house. With all the extra help you have given us you proved that your company really does make dreams come true, no matter how daft they seem to other people. You even said that it was a good idea to put the bathroom in first and you were right. It makes a real difference to be able to have a good soak after a day´s grafting.

Thanks for all your help

Brian and Chloe Bourton

 

Rubi Berkeley

Hello my Spanish friends! Thank you so very much for sending the wonderful, refreshing news from beautiful Spain. Please keep the news coming. We find the news so interesting and it keeps us "in the loop" about what is going on in your beautiful country. Thank you for thinking of us. Take care,

Rubi Berkeley, CA, USA

 

Kath & Carey Edwards

Hello Cristina May we thank you all for all your help recently, we spent 4 days looking at properties with Stuart and Diane as arranged by yourselves, we are delighted to have found a property that we want and have set everything in motion to buy it. Everyone was incredibly helpful, they were unstinting in the time and assistance they gave us and were the ultimate professionals in smoothing our way through the initial steps of setting up a bank account, and dealing with the legal processes, many thanks for the time and effort you all put in.

Best wishes,

Kath & Carey Edwards

 

Janice Brooks

Attention Mr.T.A.G.Lucas

Dear Mr Lucas,

When I was contemplating(and hoping) to be able to retire to Spain,and not affluent enough to purchase the kind of place I would dearly like, being on my own with just a fixed income, I did not really hold out much hope. I e-mailed many companies in the inland areas that appealed to me (taken from Sur-in English sent by friends on the coast) and I think all the poweres that be were smiling on me when I was contacted by Yvonne in Alora.I have to tell you that considering I was not going to be one of your most profitable clients I have been treated with the utmost courtesy and helpfulness far beyond the call of duty!!!!

I cannot thank you and your staff enough for making my dream come true and finding for me what I consider to be the place of my dreams!!!! I love Alora and the whole area,I had no wish to be part of the razzmatazz of ex-pats near the coast,I wanted somewhere quiet and properly "Spanish" and thanks to Yvonne I have found all that. When I came out to Alora last week,Yvonne and Susan were superb.

I have several friends who are contemplating the move to Spain,who like me do not want to be in "little England" on the coast and once I get settled and can get them out to visit am sure will have a good think about buying in the area and I will of course insist that they get all their help etc from ICasa as someone they can trust! As when I came over I did not know whether I would actually find something(or whether indeed I would like Alora) I did not have sufficient money in cash to pay everything. Once we found the apartment it was paramount, to secure it to pay the 2 months rent required, so I left without paying the 1Casa "finding fee",As Yvonne managed to get me such a good deal on the rental(280 Euros per month) our agreed 1 month to yourselves seemed rather miserly for all the effort you had put in so I agreed with Yvonne to pay you 350 Euros. I have today instructed my bank to transfer to your account 400 Euros and ask that you give the extra to Yvonne as a small appreciation of her wonderful help,including enumerable cups of coffee etc.

Many.many thanks

Janice Brooks

 

Arthur Demelza

Terry I just wanted to drop you a line to say thank you so much for all the help you gave us in Spain . As you know we had a very unpleasant experience with the inspection trip we came over on before and my husband swore he would never come to Spain again. After being put into disgusting accommodation and trapped in a car for eight hours being shown properties we couldn´t afford I can understand why. Then I went against his wishes and phoned your freephone number. Your warm voice and helpful manner immediately reassured me and even Arthur believed I had done the right thing after speaking to you. The accommodation you booked for us was lovely, the car hire very convenient even if we didn´t get to use it much because Yvonne drove us to all the properties we looked at. She was just like you, friendly and helpful and honest and you don´t get a lot of honesty from estate agents or anybody else these days. She took us for a coffee or lunch to have a break and never pressured us once about making a decision. Even when we bought our house she was still on the end of the phone to help and advise. Between the two of you the advice has saved us a lot of money, got us legal and happy in our new home. Because you made it so easy for us several of our friends are thinking of coming to Spain as well and will all come to you. If anyone wants to email me about our experiences feel free to pass on my email address. Thank you once again and remember that you are welcome to drop in for a cup of tea any time that you are passing. If you give me enough time I´ll make a cake as well.

Fondest regards Arthur Demelza

 

Pete and Leanne

Watcha Tel

Me and the misses just wanted to say thanks a bundle for all your hard work. We met some real b******* when we were looking for our house and just about packed the whole thing in. Then this bloke we met in a bar said you and your lot were the best thing since sliced bread so we decided to give it one last try.

Well the bloke in the bar was right, you and your staff are real diamonds, no wonder your company is so successful. You saved my life and probably our marriage. Leanne had her heart set on a villa in the country and you found us the perfect one. No flannel, no pushy sales talk, just matched our needs as you call it. I still don’t believe that you only showed us three and we liked them all. This matching business is right on, we had seen so much crap before, most of it at a higher price than we wanted to pay. You lot cut through all that and got straight to the nitty gritty.

Anyway Leanne is as happy as a pig in the proverbial which makes me happy.

Thanks a lot mate I owe you one Pete and Leanne

 

Pat & Harry Richardson

I would like to thank you for your introduction to Spain and the excellent service that was provided by your company.Due to my husband's illness he was not strong or confident enough to drive a hire car during our trip to Spain. We could only get a flight that arrived during the evening in to Malaga, but Yvonne willingly met us at the airport and drove us to Alora where she had arranged accommodation and the next morning helped us to open a Spanish bank account. Yvonne then drove us up to Granada, where she had booked us into a Spanish hotel, later she took us to the office to shortlist the properties we wanted to view. The next day we saw the 3 properties we had short listed. I liked one and disliked one, unfortunately Harry liked a different one but at least disliked the same one as me. While we were viewing the third property a Spanish man came to tell us he had another property for sale, so off we all went to have a look. We were both very taken with this house and made an offer and paid a holding deposit there and then.

The next morning Yvonne drove us down to Torremolinos to exchange a suitcase that had been broken by the airline on our outward journey, not only translating for us but intervening when they tried to give us an inferior case. She then drove us on to Fuengirola where we stayed with a friend for the rest of the trip. Without the support from Yvonne and her colleagues we would not have purchased our home in Spain and this support was greatly appreciated. I feel with my husband's deteriorating health in the UK we would not have been able to continue searching further for a property and continuous trips to view in Spain would have been detrimental to his health, with the help from Yvonne we were able to conclude our business in one trip and this has helped with Harry's health and we saw the light at the end of the tunnel with our move to Spain.

That wasn't the end of the help though, having paid our deposit and exchanged contracts the time for the rest of the money came due, we had real problems with our bank transferring the money and we were getting close to losing the house but with the huge efforts, lots of phone calls and string-pulling by Terry at 1Casa, he managed, with the help of HIFX, to get the money to Spain in the nick of time.

All the fuss and bother with the money meant that my husband became very ill and the need to relocate to Spain became a matter of urgency.Since moving to Spain he has greatly improved and to say he is a different person would not be an understatement. The village we now live in is a very rustic part of Spain with very little spoken English if any, this has been a big challenge but the welcome given to us by our neighbours has been fantastic. We have been learning Spanish from a local tutor and this has helped us to be accepted by the locals, we have been included in local festivals and cultural events, that have made this feel like home a lot sooner than we thought. Just the other day we were invited to the start of the festival of xmas, where the villagers get together and sacrifice the local pigs with the woman making the local sausages and cured hams. We were invited to take part and included in the celebration which included eating the local foods and drinking the local wines.

We will be eternally grateful to 1Casa and all the staff for saving the day and my husband´s health. Here´s wishing them health, prosperity and lots of clients in 2006.

Pat & Harry Richardson

 

Cristina

Querida Cristina

Thank you so much for the weekly newsletter. It really does keep us in touch with Spain and is most enjoyable. We have a small village house in Pruna (Sevilla) but have been unable to visit for nearly a year now becaiuse of my husband's health problems. However, hopefully we will return to Spain this Summer. Having lived and worked in Spain for many years during the 70s and 80s, and speaking the language it always feels to me more like coming home than England ever does.

Pues, gracias por todo

Cristina (Christine)

 

Rubi

Hello my friends,

Thank you for the news...very interesting!

very pleased on reading about the "African Plan," --it is a good one for sure. also, quite amusing reading about christopher columbus's remains. So, will the real country possessing those remains please stand up?! (smile) (--from an old game show in the 60's called "To tell the truth, Hugh Downs, host, )." although not related to this dilemma, i really mean it as: "will the country that has the true remains, please stand up!" Poor fella, looks like his dna could be split apart.

hope the "jazz evening' was fun; --oh, to be in beautiful Costa del Sol for a jazz evening! finally, what a story about the senior american woman who withstood the bird flu along with other family members. hmm, looks like there could be some correlation between her antibodies and flu virus. it is certainly worthy of more research.

thank you for sending the news, por favor, keep sending!

yours,

Rubi

 

Natalie Harrisan

Wear Dear Terry

I am writing to let you know that I am now settled in my house near Alcala and to say thank you so much to you and your staff. As a woman on my own I always feel that more at risk when dealing with salesmen and was therefore so grateful to find you on the internet. From talking to you and Yvonne I felt a complete confidence and the help you gave me to find the right property, organise a mortgage, fix up ADSL, settle in and work my way through the Spanish requirements went far beyond what I ever expected.

My internet business is going even better here than it did in the UK and I have the bonus of the sunshine. What more could a woman ask.

I have passed your name to all my clients in case they may be looking for a property and shall continue to do so. At a time when it is hard to know who to trust it is good to know you have an honest person to turn to. Thanks to all at 1Casa.

Yours sincerely

Natalie Harrisan Wear

 

Bob Farrell

Just a note to say that although I have already bought in Spain (but live & work in UK), I still look forward to your e.mails about life in your area. I also browse your property, you never know!

Thanks & keep it up,

Bob Farrell

 

Peter & Kim Esteller

Hello to all at 1Casa,

Just a quick note to say thank you to you all regarding the purchase of my property in Bulgaria .

As you are aware I did start my search in Spain but when the sale of the property we purchased fell through (& not being able to find a suitable property for the same budget) Terry Lucas informed us about Bulgaria . I must say that the whole team in Bulgaria are absolutely 1stclass from start to finish. From the moment we contacted them through 1Casa right to the completion of our purchase nothing has been to much trouble for them.

They have proved that even though the country is in its early stages of dealing with clients from abroad their attitude for looking for the right property we required is second to none. They took us half way round Bulgaria on our viewing trip to show us the pros & cons of certain areas & so we knew what was there & when, this was crucial as unlike Spain the coast is seasonal due to cold winters, so if you wish to purchase there it would only be used mainly during the summer months, this is the sort of things they pointed out to us which can make a difference if you do not know these things.

They did not try to sell us anything they just made sure we understood what was available all year round & what was seasonal (like chalets in skiing areas). Once we found the property we wanted to purchase they did not stop there in their pursuit of first class service of looking after us, they done all the paperwork for us, sorted out all the necessary meetings with notary officers, solicitors etc & made the process so easy for us. We came back to England & left it to them to sort out & they did just that. They done everything they said they would when it had to be done & contacted us by e-mail whenever they did it to keep us informed all the way.

Anyway the whole process was effortless & within five weeks of seeing the property it was ours. We have been back to Bulgaria since purchasing & their services have not stopped (something I doubt you would get if purchasing in Spain ). They met us at the airport & drove us to the house to make sure we did not get lost, have checked with all the utility companies to change the ownership details for us, basically anything we needed to sort out with the changing of the ownership they did it for us. We must say this has been invaluable specially if you can not speak or read the language.

Anyway I could go on forever but I must finish by saying that their service is great & I would not hesitate in recommending them to anybody interested in buying in Bulgaria, the people & country is just amazing & I do not think it will take to long to become just as popular buying a second home as Spain is now & if my experience is anything to go by it is what they deserve.If you require me to talk to any of your clients thinking of buying in Bulgaria , pass on my details to them & I will be more than happy to talk to them! Thanks again for recommending & little gem of a country which up to now is still to be discovered & hopefully will stay that way.

Best regards to you all,

Peter & Kim Esteller

 

Paul

DEAR Cristina,

Many thanks for the news letters you send, I find them a great source of information on events and happenings in Spain. One article in the most recent one grabbed my attention so much, I felt I had to write. You reported that a "timeshare gang" had been arrested after operating in the Fuengirola and other areas. I hope this is the same gang that, after promising to purchase my timeshare, duped me out of several thousand pounds.

Money that was intended for my disabled son. These people contacted me by telephone, enquiring whether I was interested in selling my timeshare property. As it happened, I was, and I was drawn into the sales pitch. This was presented by a company called Eurosun, whoinvited myself and my wife to their "offices" in Fuengirola. Upon arrival we were presented with an opportunity of selling the timeshare and buying into another holiday ownership programme. On the surface this seemed ideal for us. As we have two small children, one of whom is disabled, it looked like we would still be able to give the children fantastic holidays for years to come. How wrong we were. Instead, the reality has been that we lost seven thousand pounds in the "Deal". However, we managed to hang onto the timeshare and still own this. Others, I have since learned, have not been so lucky. In closing, I sincerely wish the authorities in Spain total success in bringing his "SCUM" to justice. Keep up the good work in your reporting.

Best Wishes,

Paul

 

1Casa Contest Winners Ann and Edd Sarginson

We arrived via EasyJet at Malagaairport right on time; if somewhat tired after a 4.30am start, so the first thing we did was have a cup of coffee. This was also a good opportunity for a Spanish lesson as Anne likes milky coffee, known apparently as a `nube´ in Spain. With this good start we launched into the chaos of getting out of the airport. With all the building work going on, which we had seen from the sky, this took a little while but soon we were on our way.

Rather than going on the motorway which is the easiest way, Yvonne thought it would be nicer for us to go via the scenic route so drove through Torremolinos to our eventual destination of Benalmadena. We were surprised by the number of English businesses we saw along the way but also reassured that we did not have to speak Spanish. We arrived at our accommodation, a well appointed studio apartment in the centre of Benalmadena, just after twelve but unfortunately the previous holidaymakers had been late moving out so the cleaners were still at work. This apartment had a large 24 hour reception, beautiful gardens and a swimming pool, additionally there was a taxi rank right outside, which ensured that we had every convenience close to hand but were also very safe and secure.

We dropped the bags and went across the road to have a full English breakfast, one of my favourite meals, this gave Yvonne an opportunity to tell us about the surrounding shops, bars and restaurants as well as the coastal railway and some of the attractions of the neighbouring towns and markets.

Fortified but getting tired after a busy day we returned to the apartment where the welcome basket 1Casa had provided was neatly put away and we had the opportunity to have a rest and plan what we would do over the next 7 days.

Although on the day we arrived it had been overcast and spitting rain, next morning it had cleared up and stayed in the 20´s all the time we were there.

We went to Fuengirola and took several trips on the train, we enjoyed a daily stroll around the huge Paloma Park , just around the corner from the apartment, where we really enjoyed watching all the animals and birds. We met some people that took us to Torremolinos market where we found some real bargains and all of our luggage, plus the extra bag we had to buy, was stuffed full. We really enjoyed a fantastic holiday thanks to 1Casa. Thanks also to Yvonne for pickup at the airport and for returning to the same and introducing me to the nearby ALL DAY ENGLISH BREAKFAST so I never missed after that!! As Ann says she is a lovely lady.

It was particularly special because this was the year of our Golden Wedding Anniversary and we had never won anything before in our lives.

Thank you for the package you sent me, I'm spreading the word up here for Spain and the wonderful way that we were looked after by you and your company.

I have also got a few from the old golf club to view your web sight, as we were doing just the other evening. You do have some very good results and letters from totally satisfied customers.

Raining here at the moment so no change really, and of course I'm just of to play golf, so it is normal again!!!

Ann looking forward to her next visit to Spain , thanks once again

Ann and Edd Sarginson.

 

Richard and Jean Andrews

We found your service to be most helpful, identifying properties that met, or were close to, our requirements, and arranging viewings. We have no hesitation in recommending your agency to other Brits who are looking to buy property in Spain.

Richard and Jean Andrews, Cornwall

 

Toni

Hi Yvonne,

To say thank you simply does not express the extent of my gratitude.

This has been the toughest and longest house buying experience I´ve ever been involved with. If it could happen, it sure as houses are houses, did happen.

The fact that you were always there by, email, phone and for the last three months in person at your office, kept me going.

Lawyers, bank, N.I.E., shops, cafes, local knowledge, airport duty, driver, translator................ invaluable!!!

The positive attitude and sympathetic ear, from both you and Sue, were so supportive that not once did I feel alone.

Call yourselves estate agents?!!!!

You are that and much, much more.

I would whole heartedly recommend you to any other adventurous pensionista. I would though explain that my experience was a little unusual.

Now the hard work begins for me, I have to get all the work on the house completed. Here we go again, thanks for finding me some lovely tradesmen. Lets hope I still think they are lovely at the end of the job.

See you soon, Toni.

P.S. Thanks for the advice on unblocking the loo. Perfecto.

 

Charles and Kathleen Creighton

The Dormy House,

C/O The Royal Lytham Golf Club,

Links Gate,

Lytham St. Annes, FY8 3LF

Lancashire.

 

My husband and I made a decision to buy a run down house in the village of Iznalloz within the province of Granada. During the looking, debating, and finally purchasing the property we had many problems to contend with. However we would not have overcome any of these without the help of Sabrina the estate agent/interpreter/now good friend.

Through internet and telephone contact from England my husband finallly arrived at Granada Bus Station where he was met by Sabrina and taken to the Nava hotel situated near Iznalloz. Next morning she picked him up and took a full day out to show Charlie (my husband) as many properties as the day would allow. As is sometimes the case it was the last property of the day we eventually bought. As this was a property without kitchen bathroom or toilet I don't know if she thought we were brave or foolish, we were very happy to buy it though for such a good price.

It was from this period onwards that Sabrina proved how invaluable she was to us, we are in a village which is entirely Spanish speaking and we have only a smattering of the odd Spanish phrase. She proved herself to be not only an asset but a good friend and has travelled from her home in the next village to help us with builders and utilities etc. and reminded us of important documents we may have forgotten, (which we did) but she managed somehow to get us out of that scrape.

Unlike other agents Sabrina did not desert us after the sale was completed, she is a genuine girl who tells it how it is, she does not tell you lies and she goes out of her way to help. We have all read the stories about buying property inland which can be owned by several family members and people do often get the wool pulled over their eyes in the process. Sabrina will make sure this does not happen and that all the relevant documents from the seller are available before you are asked to sign any contract to purchase a property. I know that without the help she has given to us we could not have progressed as far as we have. I write this with confidence, and once again thank you Sabrina.

Charles and Kathleen Creighton

 

John Radoja

I'd just like to say a very big thank you for all your help and assistance in helping me find my place in the sun. Everything went as smooth as it possibly could and I found you and all your team to be extremely professional, efficient and helpful, I would have no trouble in recommending you to anyone at all - in fact I already have to my brother!

Many thanks and best regards

John Radoja.

 

Jan and Mike Newman

Our search for the right property within the area of Alora was getting no where. After 4 years In Spain we had recently sold our property and new exactly what we really wanted but no one seemed to able to assist us, that is until we discovered 1 Casa.

The team at 1 Casa took time to understand our requirements and directed us to a number of potential properties on there web site. A few weeks later and we were out in Spain looking at the selected viewings. 1 Casa were with us for the complete process and although we had previously bought in Spain they were always at hand in assisting and making recommendations throughout the visit.

Because they had understood our specification completely we soon found exactly what we were looking for and 1 Casa assisted us making the offer to completing the paperwork, negotiating with the solicitors and bank and being there at the final signing of all the legal documents

We encountered a small building defect some months after the purchase and amasingly 1 Casa didn’t hesitate in resolving the issue with there usual speed and professionalism, believe me in Spain this is a revelation.

Terry and his team are always even now, 12 months later always available to support, advise and assist with any aspect of the building and services. We would not hesitate in recommending 1 Casa for your purchase; you won’t find yourself in better hands,

Jan and Mike Newman

 

David Nolan

Cristina I want to firstly apologise for the delay in coming back to you, but we have been catching up with domestic matters since our return from Spain. I regret that we will not be proceeding with any of the properties that we viewed with your company as we have found a property that better meets our needs. I would like to thank you and your colleagues for all your assistance. I don’t think there is any more you could have done for us, everything was handled in a very professional and helpful manner.

Regards,

David Nolan

 

Richard and Lucienne Milner

It is with great pleasure that we recommend Sabrina Orihuela Arquez. We have known her for some time.

Sabrina has always displayed a high degree of integrity, responsibility, and knowledge. She is definitely a leader rather than a follower. In addition to her excellent accomplishments as an estate agent she has proven her leadership ability through her knowledge of Granada .

She is also a most dependable team player. Her good judgment and mature outlook ensure a logical and practical approach to her endeavours. She is extremely helpful at all times.

Sabrina is an asset to any organisation, and we are happy to give her our wholehearted endorsement.

With kind regards Richard and Lucienne Milner

 

Gordon Parr

Terry,

I would like to thank you from the bottom of my heart for your attention to all my needs, as you know our house sale was not straight forward, there were a number of issues that arose on the run up to completion, you and your staff were there at all times for me, I only had to ask and the job was done!

You did a first class job throughout, Mia and Barbara in particular went above and beyond the norm in looking after me and sorting out all my questions and queries. You made what I felt was going to be a difficult day at the notary a real pleasure with your comforting words and continual explanations of what was happening, even the journey to and from the Notary in Malaga was made into an informative tour, I heartily recommend 1Casa, long may you reign.

Gordon Parr, seller of Calle Churette 5, Alora.

 

Sue Benn

I would like to say that I was impressed with the way the purchase was handled, everything went smoothly (the second time round, as the first property we were going to buy fell through - but that's the way it goes).

I would have no hesitation in recommending your Company to anyone wishing to purchase a property in Spain. Regards, Tanya Willott

Our experience was extremely positive, everyone was incredibly helpful. What has impressed us most has been the continued service and assistance we have had since our purchase was completed, that came as a total surprise. We think that you offer an excellent service, and we have certainly had total confidence in everything we have been told.

Sue Benn

 

Jan Richardson

To whom it may concern,

After research on the internet I contacted an estate agency in Iznalloz and was lucky enough to meet Sabrina. We spoke on the phone and discussed the type of property I was looking for and price range and arranged a date to meet for viewing. Sabrina met me on the outskirts of town so that I didn’t have to find my way to the office, which was a relief as I hadn’t driven on the Continent before and was a bit nervous.

At the office I was shown a range of properties that met my specifications and I chose those that I wanted to view. Sabrina impressed me with her knowledge and up-front attitude so I felt confident that I could trust her, which was very important for me as I was undertaking this venture on my own and had never done anything like it before.I only had 4 days in Spain so time was short. Luckily, I found a house that I liked on the first day of viewing. There wasn’t a question that I asked that Sabrina couldn’t answer. I was going to need some building work done and she explained about planning permission and accompanied me to the Ayuntamiento to check that the work would be possible before I committed myself to buying the property.

Once I had decided to go ahead Sabrina explained the whole process of buying a house in Spain to me. The next day she took me to Granada to get my NIE number, waiting patiently with me for 3 hours, and then to the bank to open an account. I knew nothing and appreciated her advice, which was freely offered without being pushy. I paid a deposit and returned to England with a completion date set and fully aware of what would happen when I arrived back in January and what I should do in the mean time.Sabrina kept in touch by phone and e-mail, keeping me up to date with progress by my solicitor etc.

The morning of completion Sabrina picked me up from the hotel and took me to the bank. She had already arranged for them to have a banker’s draft ready for me to pick up. From there we went to the Notary. Everything went smoothly besides a lot of waiting around. Although I have studied the Spanish language to A level I would have been lost without Sabrina there to translate, as I had never needed to learn the appropriate vocabulary and found the speech too fast to follow. She made sure I always knew what was being said. The help I received didn’t stop once the purchase was complete, although I witnessed another British couple totally abandoned by an estate agent from another company, and their solicitor, before they had even left the Notary’s office.

Sabrina took me to sort out the gas contract, the electricity and the water and then came to the house with me to check that there were no problems. As it happens, the former owner had given me the wrong key so I was relieved that she was there! On the Saturday when she wasn’t working for the estate agency Sabrina came with me to buy a new water boiler and showed me good places to buy other things that I needed. Obviously, I could have done these things myself if I had had to but it was so much easier to have help and advice from someone who had lived in Spain for years and was fluent in the language.I returned to England feeling that the whole thing had been a very positive experience.

Over the past year Sabrina has gone way past the call of duty in helping me, especially in regards to keeping me up to date with the building work I had carried out. Whenever I go to my house I know that I can call her for advice or to help with arrangements that I can’t make myself. It is reassuring to have a contact who can recommend workmen as I don’t know those with a good reputation and those without, as I found to my detriment. Throughout our friendship, as I now regard our relationship, Sabrina has always acted in a professional yet approachable and down- to-earth way. I would not hesitate to recommend her to anyone buying a house in Spain.

Jan Richardson

 

Sophie and Neil Fernandez

My husband and I sold our house in Alora with the help of your agency, we were very satisfied with your service and I have recommended 1casa to others.

What impressed me the most was the quality and professionalism of the agent who sold our house. She was very patient, extremely good at listening to the client (buyer), great at negotiating and at working through the issues that came up during the selling process.

Without her and 1casa we would not have sold our house for the price we received. You are more than welcome to use this information to show to other clients.

Sophie and Neil Fernandez

 

John & Joyce Payne

Sabrina is well suited to the role of a real estate agent, especially in Spain, as she is fluent in both Spanish and English. However, more important than this is her ability to communicate extremely well with potential clients, her willingness to put people at their ease and her desire to be extremely helpful. She is very well committed to the job, has a very cheerful and outgoing personality, and nothing is ever too much trouble for her (her after sales service is excellent). In addition, unlike many English people working in Spain Sabrina has excellent local knowledge and a good understanding of Andalucian culture. Sabrina will be nothing but an asset to your business. I cannot recommend her enough.

2) Iznalloz is a busy town of about 8,000 inhabitants. One reason why I bought a property there is because it is very much part of 'real' Spain. Another is that it is very close to the Sierra Arana that provides an excellent backdrop to the local scenery and gives varied walkin, there are also many good property bargains to be had.

3) My wife and I bought our house in September 2007, the process was very smooth we were kept informed all of the way and 1casa acted as a go between with all of the parties involved. They were extremely efficient. After we bought the property they set up all of our utility bills, arranged transfer of the telephone and provided us with tradesmen to carry out various tasks for us. Sabrina even got me a discount with the butano contractor!

Adios! J

ohn & Joyce Payne

 

Very happy client

According to the press and media here in the UK, buying a home in Spain is a nightmare and full of pitfalls, also everyone in Spain is out to make a fast buck of us, the buyer, they want to sell us un-registered houses etc, etc we've all heard the stories. In my recent experience this is just not true I first contacted Sabrina at 1Casa in March 2007 through regular email, she kept us informed of any properties which fitted our requirements. With some trepidation and our list of properties we finally flew out on 21st March 2008. We met Sabrina as arranged and she explained in great detail the buying process to us. I must say at this point Sabrina is English and is married to Jesus a Spaniard. Off we went to view our list and as is sod's law, the last house we viewed was the one for us. The owners were there, we made our offer there and then and 2 hours later, after an email from our Lawyer we met at Sabrina's office, we formally put a deposit on house, simple as that. Sabrina re-affirmed that the Escritura, local taxes and utilities were all up to date and all was in order Next day our Lawyer whom 1Casa had recommended we speak to took us to the Notario and started the process of NIE Numbers and we signed a power of attorney, this would enable him to carry out processes in our absence. 1Casa also recommended an Exchange House, the Lawyer set up Spanish Bank account and it was back home to Scotland.It is now 1 month later, May 26th, we arrived back from Spain last night the proud owners of our house in real Spain, on our 4 day trip out Sabrina sorted out our Local Tax, Water Rates and our Electricity connection, without her help and expertise I dread to think how difficult it would all have been. She took us to a Furniture shop where we bought all our beds and wardrobes, she arranged a builder, installed my free view, satellite dish and programmed everything, and told us where we could pick up various household items. I can't thank her enough for all the help and advice she has given us and we now consider her a friend and one of our new neighbors in Domingo Perez.

Very happy client

 

Steve and Therese Tooley

It is November 2008, I have just returned from a week in Spain looking for property, I can recommend 1casa and Sabrina to anyone looking for a property in the Granada region. Nothing was too much trouble and Sabrina gave us lots of useful information during our trip. None of my petty questions were a problem.You can trust 1casa completely,I was very happy with everything Terry, not only was Sabrina a great help I now count her as a friend for life, Angela in ShropshireHi terry, Just to let you know how delighted we are with all your assistance and guidance every step of the way up to and now beyond our house purchase in Iznalloz,you have always been there for us at the end of a phone line to answer any queries etc we have had and eased our minds throughout!-well what else can i say as i have nothing but praise for 1CASA which would truly deserve to be spains number 1 property agent-1CASA is a company i have been very fortunate to have discovered and as from my own personal experience can truly state in todays unsure times how 1CASA i know can be relied and trusted upon 100%-I would also only be too happy to convey my experience of buying a property in spain with yourselves to any other potential buyers,can i also please say on a personal note how really grateful we are to Sabrina who has been a brick! being our translator-driver-adviser etc etc etc!! and even took us shopping for tools and a new front door lock for our new property, she's been really great and even through the stress and lack of sleep due to a serious medical emergency with her mother-in-law she kept to an early morning appointment with us at the village notary office to complete our purchase,so once again a massive thank you to Sabrina for all you've done for us!

I hope to be saying hi to yourself and Sabrina very soon,once again thanks for everything,

cheers

Steve and Therese Tooley.

 

Panu and Sirkka Koiso-Kanttila

We were 7 weeks in Jazmin Miraflores this year (2010) and enjoyed it very much. We are happy to have such a nice place to go to and you were the one who made it possible. We were very pleased to have 1Casa as our agent in Malaga. You Julie are a real professional you showed and told us all the possibilities and we are happy to recommend you to all who are looking for properties in Malaga area.

Have a nice Christmas time!

Regards

Panu and Sirkka Koiso-Kanttila

 

Jack y Margaret Entwhistle

Terry,

I would like to congratulate your company 1Casa and in particular, your employee Julie Flaxman, for the wonderful service that was given to my wife and I on our recent purchase of an property via yourselves.Julie was instrumental in us purchasing a property in what was a fairly limited timescale, and without her valued guidance, we would probably not have purchased within the 2 week time slot that we had.Her advice and friendly, helpful manner made what was a daunting task for us as first-time buyers, seem so much easier, her contacts and knowledge were ever apparent, as were her negotiating skills, when other agents seemed lacking.She has helped us above and beyond what was required in our purchase,and we are sure that we have purchased the right property that will give us and our family members many years of happy memories.Once again thank you to 1Casa for a job extremely well done. Kind Regards, Mike and Judith Leigh 

Dear Terry, We would like to take this opportunity to express our sincere thanks for all your help when purchasing our property in Iznalloz. Nothing has been a problem for your office to make a difficult purchase go smoothly. We had tried without success to find an agent who could match your professional approach when locating our property and then guide us through the purchasing process to the completion. The after sales service has been second to none, also your legal support with the purchase has been of great assistance. We look forward to working with you in the future. Kind regards, Richard Lawrence & Freda Mutton 

We are very pleased with the house, and Ken & Elaine did a very good job. They have been very service-oriented and I do not think anything could have been done in another way. You may pass this mail to Ken & Elaine, and you should be very satisfied having a such good team.Regards, Bjørn M. Godsveen 

Terry, May we thank you first of all for helping us purchase our "bargain property in spain".The whole process of buying was easier than we thought (although made a hundred times easier using e-mails for all the questions.)We wanted a holiday apartment near airports and looked which of our local airports flew to them (the more choice of flights the better to fit in with work commitments) we looked at different properties for two years on the internet on 1casa.com, please take the photos on websites with a pinch of salt,as photos tend to show bad points and a corner of a room...We have only visit ed torrevieja twice but you know when somewhere feels right!! We found a solicitor in spain who has english speaking colleagues, When I was looking to buy in spain I said to my friend I wish I knew someone who had done the same thing, for some help and advice, but I thought, I can do this with a lot of research. So, here we have our own place in the sun which we are going to on 23rd January 2013, If you want to do something you can make it happen...... Thanks again to Terry from 1Casa and Paul from Just spanish properties Kind regards Kevin and Valerie Tallentire 

Terry Esto es una nota de agradecimiento para ti y tus empleados por toda la ayuda que me habéis dado. Siendo una mujer soltera, el hecho de comprar y trasladarme a España a la mayoría de mis amigos les pareció una locura pero era algo que realmente quería hacer. Afortunadamente te encontré por medio del Internet y todo lo que hiciste pareció tan fácil. Tu obvia experiencia y la de tus empleados me dieron gran confianza. Tu buena profesionalidad me hizo sentir atendida y segura, pero la cosa más importante para mí fue tu paciencia con mis preguntas interminables, ninguna vez me hicistes sentir tonta por esto, aunque a veces estas eran tontas. Durante todo el proceso tu y tus empleados se aseguraron de que supiera exactamente lo qué sucedía, el abogado y el director del banco que me recomendasteis fueron maravillosos y estoy encantada con todos vosotros. Después de tener esta experiencia, algunos de mis amigos ahora están pensando seriamente en hacer lo mismo y seguirme aquí. Éstos son los mismos amigos que anteriormente se pasaron mucho tiempo repitiéndome toda clases de historias terribles en la prensa sobre España. Pero ahora están tan agradablemente sorprendidos por lo fácil que fue comprar mi casa con tu ayuda y hasta les has devuelto su confianza. Ahora mi gato y yo estamos asentadas agradablemente en España y empiezo lecciones de español la próxima semana. Gracias otra vez por todo lo que has hecho por mí. Sinceramente, Jayne Arundell Hola Simon, Solo deseó darte muchas gracias por tu ayuda y también por encontrar nuestra casa. Nada mas en que oí ese acento de Yorkshire sabía que íbamos a estar OK. Yvonne debe tener un poco de “Yorkshire” también porque ella nos dijo que una de las casas que escogimos del la pagina Web no era adecuada para nosotros, pero cuando nos vio indecisos ella nos llevó a verla de todos los modos. Pero ella tenía razón y no era lo que queríamos, entonces es cuando nos dimos cuenta de que podíamos confiar en su juicio y en el tuyo. Entre vosotros dos,nos habéis encontrado una casa perfecta y somos muy felices en ella. Ahora que nos hemos asentado bien y hemos hablado con otros recién llegados, nos hemos dado cuenta de lo mucho que habéis hecho y nos habéis ayudado en comparación con otras agencias. Algunos de ellos están todavía intentando solucionar sus problemas con la luz y otras cosas, mientras que lo único que hemos tenido que hacer nosotros es encontrar una buena cerveza. Salud compañero, cuando encontremos una buena cerveza, te invitare a un par de ellas cuando te veamos.

Jack y Margaret Entwhistle